Patient Information

• How To Register for Services
• For New Patients
• How to Pay
• Calling Us After Hours
• Hospital Care
• Prescription Refill Line
• Transportation
• Patient Rights and Responsibilities
• Resources

 

Making Appointments

If you can’t keep your appointment, please call 24 hours in advance to cancel or reschedule.

For Swope Health Central

• Hours: Mon, Wed, Thu, Fri: 8:30am - 5:30pm
  Tue: 8:30am - 8:00pm
• PromptCare (urgent care): Mon-Fri: 8:00am - 8:00pm
• Address: 3801 Blue Parkway,
  Kansas City, MO 64130
• Phone: 816-923-5800

For Swope Health Independence

• Hours: Mon, Tue, Wed, Fri: 8:30am - 5:30pm
  Thu: 8:30am - 7:30pm
• Address: 1638 W. US Highway 24,
  (Independence Ave. & Forest)
  Independence, MO 64050
• Phone: 816-627-2000

For Swope Health Midtown

• Hours:Mon thru Fri: 8:00am to 5:00pm
• Address:1202 N. 38^th St.,
  Kansas City, KS, 66102
• Phone: 913-371-9000

For Swope Health Northland

• Hours: Tue, Wed, Thu, Fri: 8:00am - 5:00pm
  Mon: 7:30am - 7:30pm
• Address: 4443 NW Gateway
  Riverside, MO 64150
• Phone: 816-627-2050

For Swope Health South

• Hours: Mon thru Fri: 8:30am to 5:30pm
• Address: 8825 Troost Ave.,
  Kansas City, MO 64131
• Phone: 816-922-1050

For Swope Health West

• Hours: Mon, Wed, Thu, Fri: 8:30am - 5:30pm
  Thu: 10:30am - 8:00pm
• Address: 6013 Leavenworth Road
  Kansas City, KS 66104
• Phone: 913-321-2200

For Swope Health Wyandotte

• Hours: Mon, Tue, Thu, Fri: 8:30am - 5:30pm
  Wed: 8:30am - 7:30pm
• Address: 21 N. 12^th St.
  Kansas City, KS 66102
• Phone: 816-922-7600

For Swope Health Central Behavioral Services, please call 816-922-7645.

• Children & Adolescent Services Ext.6316
• Adult Services Ext.6254
• Community Support Services Ext.6326
• Mental Health Court Ext.6281

For Drug & Alcohol Services, please call 816-929-2600.

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For New Patients

When coming to any Swope Health Services site for the first time, please register before receiving services.

A picture ID is required. Please arrive 30 minutes prior to your appointment to register.

Registration also includes giving consent for your care and making arrangements to pay for your services. Our providers may not treat you without your consent or the consent of a legal guardian, when applicable.

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How to Pay

Swope Health Services charges standard fees for medical, dental and behavioral health services, as well as for prescriptions, dentures, eyeglasses and medical devices.

For Service Fees click here.

If you have an insurance card (click here for current list of insurances accepted at Swope), please present it at the time you register. If you are NOT insured, fees for services are based on your income and may be reduced or waived if you live on a limited income according to state and federal guidelines. To qualify for discounts, please present the following information when you register (or within 30 days):

• Current proof of income.
• An unemployment determination letter.
• A notarized financial statement.
• A post-marked piece of mail with your current address on it
  (within 10 days).

Computerized statements are sent monthly. You may pay by cash, check, money order, MasterCard/Visa, or through your insurance. At your request, the Billing Department will be glad to work out a convenient payment plan. Standard collection procedures will be implemented for all past due accounts.

We collect annual income information so that we are able to determine a sliding fee scale in the event that your insurance does not cover the full amount. Please be aware that non-covered services or insurance rejections due to non-eligibility will be transferred to self-pay.

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Calling Us After Hours

Swope Health Services staff are available to talk with you after our offices close and on weekends and holidays.
Your call will be forwarded to our answering service that will contact a provider from our staff.

After-Hours Phone Numbers

Swope Health Central	816-923-5800
Swope Health Northland	816-627-2050
Swope Health Wyandotte	816-922-7600
Swope Health Quindaro	913-321-2200
Swope Health Independence	816-627-2000
Behavioral Health	1-888-279-8188

After hours medical services are limited to phone counseling, medicine prescriptions and, if needed, a referral to a hospital emergency room.

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Hospital Care

If you need hospital care, Swope Health Services staff will refer you to a local hospital. Tell the hospital staff that you are a Swope Health Services patient so they will send your medical information to us. We include this material in your medical records.

Swope Health Services is not responsible for any healthcare services you receive outside our system.

Prescription Refill Line

For Prescription refills call 816-922-3100. We will need your name, your date of birth, your prescription number and the name of your prescription.

Transportation

If you are insured, please contact your health plan to see if you qualify for a free ride to one of our service sites

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